Medical Claims


One of the most important aspects for being a successful insurance company is probably that of fair assessment and swift compensation.


At Trust Insurance Cyprus, we have simplified the procedures to offer our customers better and prompt service.


Visit any doctor or clinic of your choice for medical advice or treatment!


There is no need to notify us before undergoing any outpatient treatment.


  • Send to our Headquarters as soon as possible the medical claim form. Make sure it is properly completed, signed by yourselves and your medical practitioner. Submit all necessary requested information together with all supporting documents such as original receipts and results of medical examinations.
In-Patient or day cases – Direct claims settlement

  • For in-patient treatment notified to us by any clinic, a prompt written reply is given for the insured’s cover taking into consideration the policy terms and conditions.
  • Claim payments with cooperating clinics are settled directly. If you contact us before your admission to any of the non – cooperating clinics we can still arrange for direct payment.
  • All claims are assessed based on the terms and conditions of your policy.
  • The assessment process and payment of the claim is completed within 15 days of receipt of the claim provided that all necessary documentation has been submitted.
  • In case of incomplete documentation submission, we will write to you informing you of any missing documents that need to be submitted.
Even when Abroad…

  • For the compensation of medical claims that are incurred outside Cyprus the submission of translated medical certificates and evidence in English or Greek language is necessary. All supporting documentation of expenses incurred whilst abroad should be certified by the Cypriot Consulate (if requested by the Company).

Local Medical Assistance 22020444 (24 hour service)
International Medical Assistance +30210650441 (24 hour service)

Further Information

Please speak with your insurance agent or contact one of our branches or send us an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.


We look forward to hearing from you!

Medical Claim Form

Private Hospitals Network

  Maria Patsalidou

 Medical Claims Supervisor